FAQS

1. Q:    
Can I change my order after my credit card is charged?

     A:    
Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

2. Q:    
How do I cancel an order?

    A:    
Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.

3. Q:    
What should I do if my order never arrived?

    A:    
Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.


4. Q:    
How long will it take to process the exchange or refund?

    A:    
Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.

5. Q:    
Will I have to pay any additional fee for the exchange or refund?

    A:    
It depends. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional.